One Metropolis One App


By Garima Prasher

Residents can quickly elevate complaints to 14 authorities companies and resolve them by means of Built-in Command and Management Centre

From unattended public dustbins to rubbish pickup automobiles that by no means arrive, dysfunctional streetlights to pothole-ridden roads, all of your grievances will now have a one-stop answer.

The One Metropolis One App, a citizen utility app, being developed by the Bengaluru Good Metropolis Restricted (BSCL) will assist residents report grievances to varied authorities companies on the click on of a button.

As a part of Good Cities Mission, the app will present info on varied civic companies and different infrastructure providers.

It’s going to convey collectively as many as 14 main authorities companies together with Bangalore Improvement Authority (BDA), Bangalore Water Provide and Sewerage Board (BWSSB), Namma Metro, Bangalore Electrical energy Provide Firm Restricted (BESCOM) and visitors police, to say a couple of, to a single digital grievance redressal platform.

“The at present obtainable apps for citizen providers have completely different interfaces for various companies. Furthermore, all of the companies have completely different numbers that residents attain out to, to register a grievance. In One Metropolis One App, residents could have a one-stop answer to boost their complaints, which can be communicated to respective companies and resolved by an Built-in Command and Management Centre (ICCC). Folks can name 1533 and register their grievance towards any of the 14 departments,” stated Vinayak Sugur, chief engineer, BSCL.

The app may also have a suggestions possibility that may allow escalation in case the grievance raised will not be resolved by respective authorities inside two days.

“There can be outlined metrics inside the app in order that the grievances attain respective authorities resembling ward engineers or well being inspectors. If the criticism will not be attended to, there can be escalation metrics too. Furthermore, for those who elevate a ticket, you’ll be able to monitor it until its closure,” stated a BSCL official.

In keeping with BSCL, the app may also allow residents to have easy accessibility to the varied functions wanted for day-to-day wants. Info on upcoming occasions within the metropolis, public providers resembling close by hospitals, pharmacies, authorities places of work, vacationer locations, group halls, bogs, colleges, ATMs, meals joints, EV charging stations, and the like, may also be supplied.

The app will information guests to va Sandeep Adiga, a daily Metro person stated, “We’ve a linear map of Metro stations contained in the prepare. Nevertheless, as soon as we had been out of the prepare, there was no such facility. Not like highway journey the place we get to see close by areas, Metro journey is a bit completely different because of elevated, at instances underground, and swift journey. So, as soon as we attain the Metro station, we undoubtedly want steerage if we’re new to the place. I hope the maps assist in that manner.”

BMRCL officers stated the maps can be undoubtedly useful for many who are non-residents and even locals who will not be conversant in the place.

“I keep in JP Nagar and haven’t visited the Nagasandra Metro station space. So, after I bought down at Nagasandra station, the map was fairly useful in guiding me to close by locations,” stated D Satheesh, a university scholar.

Many recall the large maps of Bengaluru on show at Kempegowda Bus Station in Majestic. Throughout pre-Google map days, bodily maps had been the one strategy to information individuals by means of the locality. The massive map close to the doorway of KBS was such a giant hit that scores of individuals can be making an attempt to find the map at any given level of time. The recognition of these maps had been such that again then the BMTC tried to copy the identical on the bus stations additionally by offering the maps with indication {that a} commuter was at a specific location in Bengaluru.



A BMTC official stated, “Google maps has modified the best way we see maps or somewhat many individuals now perceive the areas and instructions as they’re hooked on the maps whereas driving. Nevertheless, in these days, bodily maps had been in nice demand. There was once a number of counters in KBS platforms the place the maps had been being offered; map promoting was a great enterprise although the digital maps actually killed the demand for bodily maps.”

rious utilities and infrastructure amenities within the metropolis. Key contacts resembling covid-19 battle room, BBMP, police, well being service suppliers and fireplace division may also be accessed by means of the platform.

“Bengaluru is a global metropolis. Oftentimes, lots of people who land right here from international international locations really feel misplaced. The app will assist them navigate the town with ease. It’s going to information them not simply to authorities places of work, however may also preserve them knowledgeable about varied infrastructure amenities resembling petrol stations, motels, EV charging factors, and so forth. All can be built-in into one app,” stated Sugur.

The app will tentatively be launched in two months together with the Built-in Command and Management Centre (ICCC) mission.

“We’re within the means of creating the app. We’re an utility that’s handy to the customers with a user-friendly feel and appear. The vast majority of metropolis dwellers have cell phones, and we wish to make use of this. We’re additionally planning to attach with non-public mobility firms in order that customers can avail these providers too,” added the official.

The One Metropolis One App may also be obtainable as an online portal.


Supply hyperlink