Nationwide fee upholds resolution, Fortis hospital to pay Rs 10-lakh damages


For failing to deal with a 96-year-old lady for bedsores and stopping infections acquired throughout remedy, the Nationwide Client Disputes Redressal Fee has ordered Fortis Hospital, Mohali, to pay Rs 10 lakh for “medical negligence and deficiency in service”.

Mohinder Kaur, a resident of Sector 40, Chandigarh, and the mom of complainants Manmohan Singh, Davinder Singh and Dr Pritpaul Singh, was admitted to the hospital on July 30, 2010. She remained there as much as September 13, 2010, following complaints of dehydration and decreased oral consumption.

The affected person’s household alleged that owing to failure of the hospital in addition to the employees in offering her correct medical care, she developed bedsores in addition to different infections. She died on September 14, 2010, after being discharged from the hospital.


The complainants alleged that after the discharge, the medical file of the affected person was not equipped, even after submitting an RTI utility. Getting no passable response to their representations, the complainants moved the patron fee.

Fortis, in its reply to the fee, alleged that earlier than performing any main or minor surgical procedure, the consent of the affected person was taken. The detailed data was given to the affected person’s household with regard to the prognosis. The affected person was bed-ridden previous to admission. Subsequently, she was at excessive danger of growing bedsores. There was no deficiency in service on their half and the affected person was handled in accordance with customary medical follow with due care and warning.

In an order on October 1, 2014, the Punjab State Client Disputes Redressal Fee had held Fortis accountable for deficiency in service and inflicting medical negligence. The hospital then filed an enchantment within the nationwide fee.

On the day of the listening to, the fee, presided over by J M Malik, famous “bedsores are a rising difficulty going through motionless and aged sufferers of hospitals throughout the nation. The hospital employees owes heightened obligation of care to such sufferers, by taking affordable steps to forestall the incidence of bedsores. Legal responsibility for such bedsores and accidents is established when hospital nursing employees fail to correctly deal with and handle bed-ridden affected person”.

“The State Fee has awarded the complainants with sufficient compensation and the choice is upheld,” the bench added.

Fortis was thus ordered by the fee to pay Rs 10 lakh in compensation inside a interval of 45 days at 9 per cent curiosity.


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