Larger Chennai Company will get 85% of its pleas from social media by Twitter

Twitter is the most well-liked social networking service utilized by residents for getting civic points resolved by the Larger Chennai Company.

In keeping with data shared by Company Commissioner Gagandeep Singh Bedi, 85% of the 763 complaints submittedon social media by residents previously six months have been on Twitter.As many as 651 complaints have been despatched by tweets, 90 by Instagram and 22 on Fb.

The Company has resolved 497 of the 763 complaints between September 2021 and March 2022. Aside from complaints, vaccine associated requests are accepted on Twitter. As many as 21 points reported on social media have been resolved to challenge vaccine certificates. 5 queriespertaining to property tax have been obtained on social media in the course of the interval. Thirty three residents requested vaccination on social media.

As many as 1.84 lakh residents observe the Company on Twitter. As many as 68 lakh impressions have been reported within the final six months. On Fb, the Company has 56,446 followers. The civic physique has 39,301 followers on Instagram. The Company began a social media marketing campaign with the motto “Right here to Serve” in the course of the pandemic.

The civic physique drew 6.8 million impressions in November 2021. The highest tweet was on the emergency helpline that obtained 6.68 lakh impressions.

The civic physique posted 563 tweets. The follower engagement was 14,609, 4,300 hyperlink clicks, 8,400 retweets, 41,400 likes and a couple of,500 replies. Mr. Bedi has requested residents to offer solutions on social media to assist the town progress in a sustainable method.

The Company has launched a helpline 1913 to resolve civic points confronted by residents within the 15 zones of the town. The variety of name brokers on 1913 have been elevated in the course of the monsoon to redress grievances.