Hyderabad airport instructed to pay Rs 5 lakh to passenger injured following escalator malfunction


In an vital judgment, the Telangana State Shopper Disputes Redressal Fee in Hyderabad has ordered the GMR Hyderabad Worldwide Airport Ltd (GHIAL) to pay Rs 5 lakh as compensation to a personal citizen who met with an accident on the airport in 2014.

On September 10, 2014, the complainant Subroto Banerjee (48) had reached the Hyderabad airport to journey to Bengaluru. As he proceeded to the departures part on an escalator, it slowed down and nearly stopped mid-way with a jerk, leading to passengers falling over one another.

Banerjee, who’s a high govt at a personal firm, claimed that the escalator then moved in the wrong way and as he fell down, others fell over him. He sustained a number of fractures, was bedridden for 75 days and was disadvantaged of labor. Apart from the bodily accidents, the incident additionally triggered him psychological ache and trauma, he knowledgeable the fee.

Delivering its verdict seven years after the incident, the fee famous the absence of passable proof in GHIAL’s argument that overcrowding on the escalator had led to the incident. It concluded that the incident occurred because of malfunctioning of the escalator offered by the authorities for using passengers, who’re customers availing the airport’s companies.

Although the GHIAL questioned the complainant’s model of the incident, claiming that the airport had deployed state-of-the-art expertise and the escalators have been subjected to common upkeep, it admitted that the escalator had slowed down because of surfeit of passengers and got here to a sluggish halt, which it claimed was an computerized security characteristic meant to deal with the frenzy.

It argued that the escalator can not transfer in reverse and after coming to a gradual halt, it restarted slowly and moved ahead at its common tempo. The airport administration blamed the complainant for standing on the sting of the escalator step with out holding on to the railings. The complainant was offered first-aid and moved to Apollo Multi-Specialty Hospital in Jubilee Hills and the airport bore Rs 1.51 lakh in the direction of his remedy as a goodwill gesture.

Banerjee, who claimed to be a frequent flyer, suffered a spinal fracture and underwent surgical procedure on the hospital. After recovering, he lodged a criticism at RGI Airport police station and despatched a authorized discover to GHIAL blaming it for poor upkeep of the escalator and negligence on the a part of its workers. In the meantime, GHIAL has maintained that there was no deficiency of service and the incident might, at finest, be referred to as an accident.

The fee additionally identified the airport administration’s failure to protect or submit CCTV footage as proof. “If an Airport of a world reputation has put to make use of the most effective accessible escalators however nonetheless if it will get stuck-up or stopped for some time, it may actually be mentioned to be the deficiency on the a part of the functioning of the escalator which was offered by (GHIAL),” the order famous.

In opposition to Banerjee’s claims for a compensation of Rs 50 lakh, the fee discovered it “simply and affordable” to permit Rs 5 lakh and Rs 10,000 in the direction of prices incurred. GHIAL was requested to pay the quantity inside 30 days of receipt of the copy, failing which curiosity at 9 per cent each year shall be imposed until fee.

A GHIAL official instructed indianexpress.com that they have been but to obtain a replica of the order and, therefore, wouldn’t have the ability to touch upon the matter.


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