GlowTouch Opens New Contact Middle in Mysore, India


LOUISVILLE, Ky., Aug. 23, 2021 /PRNewswire/ — GlowTouch LLC, a world Enterprise Course of Outsourcing (BPO) providers supplier primarily based in Louisville, Kentucky, introduced immediately that the corporate has opened a brand new contact heart in Mysore, India. That is the corporate’s third Indian metropolis, becoming a member of facilities in Mangalore and Bangalore, and its sixth international location.

Mysore is an rising marketplace for expertise corporations with a projected progress path that mirrors that of GlowTouch. The opening of this location comes on the heels of an growth into the Dominican Republic and a second U.S. presence in Miami. “We’re delighted to construct on the progress that has marked the final 12 months for us,” stated Vidya Ravichandran, GlowTouch President and Founder. “Outsourcing has turn out to be a strategic strategy for a lot of companies, whether or not their want is for a contact heart or so as to add technical experience with out hiring everlasting workers.”

A part of the corporate’s identification as The Unusual BPO is the depth and breadth of talent amongst workers, who vary from contact heart brokers and program supervisors to software program engineers and utility builders. In Mysore, the corporate will settle right into a information hub that can be the second-largest software program exporter in Karnataka state behind Bangalore, harkening again to GlowTouch’s begin as a software program agency.

The town is dotted with quite a few faculties and universities, which ought to present an considerable expertise pool from which GlowTouch can recruit. The expectation is for this heart to make use of greater than 300 associates within the first 12 months. “This can be a multi-story location that gives ample house for additional growth,” stated Shyam Hebbar, GlowTouch Senior VP of Company Providers. “We now have an extra three flooring that may be constructed out, every with a 350-seat capability.” 

The constructing sits in Mysore’s Silver Spirit Know-how Park and consists of a number of coaching rooms, the most recent omnichannel communications, internet conferencing functionality, and redundant back-end infrastructure for uninterrupted operations. It’s geared up to assist the whole providing of GlowTouch providers, from contact heart options and customized app growth to back-office processing and High quality Assurance (QA).

About GlowTouch

GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, based in 2002. We offer personalised, omnichannel contact heart, enterprise processing, and expertise outsourcing options to shoppers all over the world. Our 2,300+ workers ship operational excellence with high-touch engagement garnering recognition by unbiased our bodies resembling Everest Group, Worldwide Affiliation of Outsourcing Professionals (IAOP), and a six-time honoree on the Inc. 5000. GlowTouch is headquartered in Louisville, KY, with onshore contact facilities in Louisville, KY, and Miami, FL; a nearshore presence in Santo Domingo, Dominican Republic; and offshore places in Mangalore, Bangalore, and Mysore, India. To be taught extra about GlowTouch, go to, or electronic mail Tammy Weinstein at [email protected]. ###

Associated Pictures

GlowTouch Mysore, India Workplace
GlowTouch has a brand new location in Mysore, India, and expects to make use of greater than 300 associates throughout the first 12 months. The multi-story constructing permits ample house for additional growth sooner or later.

SOURCE GlowTouch


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