Click on on Namma Chennai app for hassle | Chennai Information

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The home of 65-yearold Gayathri Ramadoss, of Mugilivakkam in ward 156, was besieged by a bunch of thugs on Sunday. What fallacious did she do? Nicely, she raised a grievance on the Higher Chennai Company’s Namma Chennai app towards sewage being let into stormwater drains in her space.
Her daughter, Preethi Ramadoss, mentioned a gang of ten folks, later discovered to be the company’s contractor employees, threatened her aged mother and father to not elevate a grievance once more. “They requested us what our drawback was with the difficulty,” she mentioned.
The civic physique receives round 500 complaints a day by way of the app. Of late, an increasing number of residents complain of risk calls from officers and thugs after they lodge complaints on the app.
Residents mentioned as an alternative of resolving complaints, assistant engineers (AEs), to whom the complaints
go first, ahead private data of complainants to violators who then arrive at their
doorsteps and threaten them. Civic activist David Manohar, who raised a grievance on the app on pavement encroachments in Kodambakkam, mentioned the AE got here to the encroachment spot and referred to as him out to confront the encroachers. “As a substitute of resolving the difficulty, the AE shared my particulars with encroachers. He referred to as me out with encroachers standing subsequent to him,” he mentioned.
Advocate N Visvanathan from KK Nagar mentioned the officers have shared his telephone quantity with
native folks many occasions however the thugs concern to threaten him due to his career. “Violators come and ask me politely why I raised complaints. They don’t intimidate. However the AEs normally share my telephone quantity with violators as an alternative of resolving points,” he mentioned.
Why are the officers reluctant to deal with points? Arappor convenor Jayaram Venkatesan says an AE thinks if extra complaints are raised in his ward, it is going to be an issue for him since he has to reply to his higher-ups. “Extra complaints are an excellent signal. It means extra persons are reporting. The main target should be on fixing it. When a grievance is prematurely closed, the AE should be pulled up and questioned,” he mentioned. When complaints are reopened, they go to senior officers and it places extra stress on the AE.
Activists additionally alleged that native officers typically collude with violators for monetary beneficial properties and that if the grievance is towards somebody with political connections officers gained’t act. “Provided that motion is taken towards officers who reveal particulars of complainants, will there be a deterrent impact,” mentioned Jayaram.
The civic physique lately suspended 5 NULM contract employees who had threatened a 65-year-old complainant and her household. Senior officers mentioned they’ve zero tolerance towards officers instantly or not directly threatening residents and reforms are being completed.

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