Chennai Company to extend variety of name brokers at helpline to resolve civic points throughout rains

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The variety of name brokers on the 1913 helpline was elevated from 10 to 50 through the starting of the monsoon, and now, the civic physique is anticipated to extend the variety of name brokers to 100 shortly

The variety of name brokers on the 1913 helpline was elevated from 10 to 50 through the starting of the monsoon, and now, the civic physique is anticipated to extend the variety of name brokers to 100 shortly

The Better Chennai Company is planning to extend the variety of name brokers for the civic helpline 1913, to strengthen catastrophe response through the Northeast monsoon that’s presently prevailing over the State.

The variety of name brokers on the 1913 helpline was elevated from 10 to 50 through the starting of the monsoon, and now, the civic physique is anticipated to extend the variety of name brokers to 100 shortly. The decision brokers will help residents throughout catastrophe occasions within the 426 sq km of the town this monsoon.

On Thursday, Company Commissioner Gagandeep Singh Bedi inspected the 1913 name centre and management room to facilitate higher response to complaints from residents in flooded areas. In the course of the rains on Thursday, the 1913 helpline obtained 500 complaints. The biggest variety of complaints on a single day within the metropolis was registered through the earlier spell of rain, with 6,000 complaints a day.

After the onset of the Northeast monsoon this 12 months, the Company has obtained greater than 45,000 complaints from residents. The civic physique has allotted devoted name brokers to handle vital calls which can be made throughout life-threatening occasions by residents.

Round 1% of the calls are labeled as vital, with observe up carried out by brokers each hour. The decision brokers have been instructed to verify with residents through the closure of every grievance by officers.

Complaints made on social media and the Namma Chennai App will even be adopted up by name brokers after the rise in variety of personnel on the name centre.

Manpower for follow-ups has additionally been elevated. Name brokers will do observe up of residents, in addition to officers. Normally the follow-up actions are carried out by 3 to 4 individuals, however the variety of personnel concerned in follow-up actions has elevated to greater than 60 this monsoon.

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